Privacy Policy

1. Information We Collect

Information you provide directly may include name, email address, password stored using secure password hashing practices, account verification and password reset details, and information you provide when contacting us.

Information collected automatically may include IP address, browser and device information, user agent, date and time of access, pages visited, actions performed, login/logout/registration/verification/password reset activity, search activity, session activity, account role, account status, user preferences, diagnostic logs, security logs, backup records, and administrative logs.

We do not intentionally collect sensitive information such as health information, racial or ethnic origin, political opinions, religious beliefs, or criminal record information.

2. How We Collect Information

We collect personal information when you create an account, verify your email address, log in, use lookup tools, reset your password, update account details, contact us, or otherwise interact with the Website.

We also collect technical and security information automatically through the Website, server logs, application logs, session cookies, rate-limiting records, and related security controls.

3. Why We Collect, Use, and Hold Information

We collect, use, and hold information to create, verify, approve, manage, secure, and administer user accounts; authenticate users; provide access to Parts Lookup services; send account emails; monitor usage; diagnose problems; improve accuracy and reliability; record search demand; detect misuse; backup and restore data; respond to enquiries; comply with legal obligations; and protect our lawful interests.

We only seek to collect information that is reasonably necessary for these purposes.

4. How We Hold and Protect Information

Personal information is held in account records, application files, logs, backup files, email systems, hosting infrastructure, and related administrative systems used to operate Parts Lookup.

The current application stores user account information in application-managed data files and records activity in application logs. Backups may be created for operational, administrative, security, or restore purposes.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, disclosure, alteration, or destruction. No method of electronic storage or internet transmission can be guaranteed to be completely secure.

5. Password Security

Passwords are not stored in plain text. Passwords are stored using secure password hashing practices. If you believe your password or account has been compromised, you should change your password and contact us promptly.

6. Cookies and Similar Technologies

Parts Lookup uses essential cookies and similar technologies required to keep users logged in, maintain secure sessions, remember user preferences, apply session timeouts, and protect against unauthorised or fraudulent activity.

The current Website does not rely on advertising cookies. If analytics, marketing, or additional tracking technologies are introduced in the future, this Privacy Policy will be updated accordingly.

7. Sharing and Disclosure

We do not sell personal information.

We may disclose or make available limited personal information to trusted service providers where necessary to operate, protect, maintain, or improve Parts Lookup. These may include website hosting and infrastructure providers, domain/DNS/security/CDN/tunnel/proxy services, Gmail/Google SMTP email delivery, backup, storage, monitoring, diagnostics, and technical support providers.

We may also disclose information where required by law, to enforce our Terms of Use, to investigate misuse, or to protect our rights, users, systems, or the public.

8. Overseas Disclosure

Some service providers used to operate Parts Lookup may store, process, route, or access information from locations outside Australia. These may include Australia, the United States, and other regions used by major cloud, email, and security providers.

We will review and update this section as hosting, email, security, or other service arrangements become more settled.

9. Access and Correction

Subject to applicable Australian law, you may request access to personal information we hold about you or request correction of inaccurate, incomplete, or out-of-date information.

We may need to verify your identity before responding.

10. Account Deletion and Data Retention

You may request deletion of your account and associated personal information where legally and operationally permitted.

Some information may need to be retained for legal, security, audit, backup, dispute resolution, abuse prevention, or operational reasons. This may include account records, activity logs, search logs, email records, backup records, and security records.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

11. Privacy Complaints

If you have a privacy concern or complaint, please contact us and include enough information for us to understand and assess the issue.

We will review privacy complaints and aim to respond within a reasonable period, usually within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Notifiable Data Breaches

If the Privacy Act 1988 (Cth) applies to Parts Lookup and an eligible data breach occurs, we will take reasonable steps to assess the incident and, where required by law, notify affected individuals and the Office of the Australian Information Commissioner.

13. Children's Privacy

Parts Lookup is intended for use by adults, automotive trade users, and automotive industry professionals. We do not knowingly collect personal information from children under the age of 16.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

14. Links to Other Websites

Parts Lookup may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those websites separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on the Website with a revised effective date.

Continued use of Parts Lookup after changes are published indicates that you acknowledge the revised Privacy Policy.

16. Contact Us

For privacy enquiries, access or correction requests, account deletion requests, or privacy complaints, please contact us at [email protected].